At Stuffeez.pk, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a straightforward and hassle-free refund and exchange policy.

7-Day Exchange and Return Policy

You can exchange or return any teddy bear purchased from Stuffeez.pk within 7 days of delivery, provided that it meets the following conditions:

1. Item Condition: The teddy bear must be in its original condition, unused, and in its original packaging with all tags attached.
2. Receipt or Proof of Purchase: A valid receipt or proof of purchase must be provided.

100% Refund for Damaged Items

If the teddy bear you receive is damaged or defective upon arrival, we will provide a 100% refund. Please follow these steps to initiate a refund for damaged items:

1. Inspect the Item: Upon receiving your package, please inspect the teddy bear carefully. If you notice any damage or defects, contact us immediately at stuffeez.pk@gmail.com with details and pictures of the damage.
2. Return the Item: We will guide you on how to return the item. Please ensure the item is returned in its original packaging.
3. Refund Process: Once we receive and inspect the damaged item, we will process your refund. The amount will be credited back to your original payment method within 5-7 business days.

How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our customer support team at:

• Email: stuffeez.pk@gmail.com
• Phone: +92 302 1472 393

We will provide you with a return shipping label and further instructions on how to send back the item.

Exceptions

• Discounted Items: Items purchased on sale or with discount codes are not eligible for returns or refunds unless they are damaged upon arrival.
• Gift Cards: Gift cards are non-refundable and non-returnable.

If you have any further questions or need assistance, please feel free to reach out to us at stuffeez.pk@gmail.com.

Thank you for shopping with Stuffeez.pk!