We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Please note that the 7-day period is only for reporting eligible issues. We do not accept returns or exchanges for reasons such as a change of mind, personal preference, or if you no longer wish to keep the product after delivery. 

To be eligible for a return:

Please inspect your order as soon as it is delivered. If your item arrives damaged, defective, or you receive the wrong product, size, or color, contact us within 7 days of delivery so we can review your request and resolve the issue.

To help us process your claim, please provide your order number, clear photographs of the product, and where applicable, the required unboxing video. Requests submitted after the 7-day period may not be eligible for a return, replacement, or refund.

To start a return, you can contact us at +92 302 1472393. Please note that returns will need to be sent to the following address: GH 55 Professor's Colony new campus, Lahore. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stuffeez.pk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A product being unused, unopened, or in its original packaging does not automatically qualify it for a return. Return requests are approved only if the product was received damaged, defective, or if the wrong item, size, or color was delivered due to an error by Stuffeez.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and add ons ( Gift wrap, Chocolates etc.).

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Color Disclaimer:

Please note that products cannot be returned due to differences in color from website images. Commercial photography may display slight variations in color tones. Additionally, for products imported from China, minor color seepage during shipment may occur due to prolonged customs handling. This color seepage is minimal and barely visible. Our manufacturers do not provide guarantees against such minor color changes, and therefore, we are unable to accept returns for this reason.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

If a return request is approved, the customer is responsible for the cost of shipping the item back to Stuffeez. Return shipping charges are non-refundable and will not be reimbursed under any circumstances.

Refunds will be issued only for the value of the eligible product(s). The following charges and services are non-refundable:

- Original shipping and delivery charges

- Return shipping costs

- Payment processing fees and transaction charges

- Taxes, duties, and other applicable government charges

- Gift wrapping services

- Greeting cards, chocolates, flowers, and other add-on gifts

- Personalized, customized, or made-to-order products

- Any other optional services selected during checkout

Once the returned item is received and inspected, the eligible refund amount will be processed according to our refund policy. 
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We usually refund on Monday & Thursday of every week. Please wait for the either of the day to receive the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too. If your order is paid and now you want to cancel without any reason, 5% payment will be deducted as Cancellation charges.
If more than 15 business days have passed since we’ve approved your return, please contact us at stuffeez.pk@gmail.com.